Choosing care for someone you love may be the hardest thing you ever do for them. These are the questions worth asking on every visit, including a visit to one of our homes.
Good answer: specific names and numbers, offered without hesitation. Worrying answer: vagueness about staffing or a manager you never get to meet.
Good answer: a real programme on the wall and residents who look busy or content. Worrying answer: a television doing the entertaining in a silent lounge.
Good answer: audit results shared openly, and a clear path from resthome to hospital-level care on the same site. Every certified facility's audit reports are also public on the Ministry of Health website.
The half-hour walk-through tells families more than any brochure. If you are welcome to drop in at any time, that confidence usually reflects the care.
We mean it. Ask us every question on this page and judge the answers for yourself.
