Who We Are

Promisia values family and whānau. We want you to enjoy every day in an active and inspiring community, close to the community you know so well and the family/whānau and friends that mean so much to you. We want you to make more of the years ahead, with care that meets your needs and always respects your wishes and the things you hold dear.

Our Mission

To deliver the quality of care that provides residents and their loved ones with peace of mind

We are focused on doing the right thing for people who require care in a supportive environment. This entails offering the care that is appropriate and sensitive to people’s individual requirements.

We pride ourselves on providing personalised care, doing what we said we would do, behaving with integrity and respecting residents who have entrusted us with their care.

Our Values

We care deeply about the values that shape our identity as a care provider committed to the belief that everyone deserves excellent, affordable care, no matter their circumstances.

  • We walk side-by-side with our residents and their whānau and family to support the choices they make during their time with Promisia.

    We provide empowerment, comfort and understanding when working with our residents.

    We make sure our residents have a warm, safe environment in which to live their best lives.

  • We can be trusted to do what we say we will.

    We take our responsibility as professionals seriously and are committed to what is right and best, in collaboration with our residents.

    We respect and accept our residents for who they are, and the life experiences they bring to our community.

  • We treat our residents, their whānau, family, and our colleagues with compassion, understanding, and respect.

    We pay attention to the little things that matter to our residents.

    We genuinely care for our residents, they are the focus of all that we do.

    We are trained to provide excellent, quality care from competent, compassionate nurse and caregivers.

  • We foster caring, connected communities.

    We celebrate the diversity of our residents, and the richness that their characters bring to our community within each village/facility.

    We provide opportunities to engage in active and inspiring ways.

    Engagement with the wider community is important to us, supporting our people to stay connected to the things that matter.

We are here to answer all your questions about; processes, eligibility, costs, and what living at Promisia is like.

FAQ